--- description: Seven departments that work differently now. What was counted before anything was built, what was built, and what changed on their own numbers. title: Case studies | Sterling North Partners --- [Skip to content](https://sterlingnorth.partners/cases#main) [STERLING NORTH PARTNERS](https://sterlingnorth.partners/?hsLang=en) Menu [Start](https://sterlingnorth.partners/start?hsLang=en) [Keep up](https://sterlingnorth.partners/keep-up?hsLang=en) [Go faster](https://sterlingnorth.partners/go-faster?hsLang=en) [Stay in control](https://sterlingnorth.partners/stay-in-control?hsLang=en) [How we work](https://sterlingnorth.partners/how-we-work?hsLang=en) [Cases](https://sterlingnorth.partners/cases?hsLang=en) [Book a strategy call](https://sterlingnorth.partners/talk?hsLang=en) [FR](https://sterlingnorth.partners/fr/?hsLang=en) Case studies # Departments that work differently now. Real departments, real numbers, measured on the client's own reporting. We name a client only where they have said yes, so the rest are described by industry and function. There is at least one here for every situation. 60% of the company licensed and trained Construction and real estate Start ### What getting started properly looks like Tender-driven, where winning the mandate and executing it both decide the year. Sixty percent of the company licensed and trained. Fluency for the executives deciding, guardrails and policy, a diagnostic on the estimation and RFP response departments, and an aspiration with the first cases chosen to prove it. [Read the case](https://sterlingnorth.partners/cases/a-proper-start?hsLang=en) 10-15K hours a year found, in a department of roughly 25,000 Industrial manufacturer Keep up ### An estimation team that can bid on everything it wants to An estimating department at capacity, in a business won through bidding. The diagnostic counted ten to fifteen thousand hours a year against the department's own volumes, two to three times what leadership had hoped for, and the build is deploying against it now. [Read the case](https://sterlingnorth.partners/cases/estimation?hsLang=en) 50%+ of the coordination work off the team, on thousands of containers a year Lamour, inbound freight Keep up ### A logistics team that stopped chasing suppliers Thousands of inbound containers a year and a team spending its whole week on coordination. A digital coordinator now owns the container lifecycle from supplier outreach to warehouse arrival. Includes the video. [Read the case](https://sterlingnorth.partners/cases/lamour-inbound-freight?hsLang=en) 4 days to classify the remaining 100,000+ parts of a 120,000-part program, unblocking a plan that was a year away by hand Aerospace manufacturer Go faster ### A year of classification work, cleared in a week A new aircraft program arrived with one hundred and twenty thousand parts, and every one of them had to be classified before anyone could say which plant would make what, so no manufacturing plan existed at all. Two months of hand classification had cleared somewhere between ten and twenty thousand, and no amount of hiring was going to close the rest. [Read the case](https://sterlingnorth.partners/cases/parts-classification?hsLang=en) 50%+ portal usage in seven weeks, close to double, across 100,000 patients Medical clinic network Go faster ### The thing was built. Nobody was using it. A patient portal that already existed, already worked and had been paid for, with adoption stuck at about a third. The blocker was one manual step: linking each new profile to a record, by name, across a hundred thousand patients. [Read the case](https://sterlingnorth.partners/cases/portal-adoption?hsLang=en) 5→1 tools reconciled by hand, replaced by one record with every version kept High-growth technology company Stay in control ### The discipline was there. Nothing was joining it up. A well-run operating framework spread across five disconnected tools, with the same figure appearing in several of them under two different definitions. A clerk that reads the sources, keeps one record and writes nothing without approval. [Read the case](https://sterlingnorth.partners/cases/operating-system?hsLang=en) 40 leadership measures standardized across seven departments and three plants High-growth manufacturer Stay in control ### Three sites, three ways of counting, one baseline Forty leadership measures across seven departments and three plants, each site calculating them differently or not at all. Nothing central can be managed, or proved, until the numbers mean one thing. [Read the case](https://sterlingnorth.partners/cases/leadership-kpis?hsLang=en) ## Could this be your department? Every one of these started with a process map, not a software choice. If your team is buried in coordination work, that is where the conversation begins. [Book a strategy call](https://sterlingnorth.partners/talk?situation=keep-up&hsLang=en)[Read the Keep up situation](https://sterlingnorth.partners/keep-up?hsLang=en) The Future of Work Newsletter ## One sharp observation. Every two weeks. No noise. No product updates. Just Philippe's read on where work is heading and what it means for how organizations need to operate. Email Subscribe Bi-weekly. Unsubscribe anytime. We integrate AI into how departments actually work, then prove it on your own numbers. #### Situations - [Start](https://sterlingnorth.partners/start?hsLang=en) - [Keep up](https://sterlingnorth.partners/keep-up?hsLang=en) - [Go faster](https://sterlingnorth.partners/go-faster?hsLang=en) - [Stay in control](https://sterlingnorth.partners/stay-in-control?hsLang=en) #### How we work - [Sizes and ways](https://sterlingnorth.partners/how-we-work#how-we-work-sizes) - [How we build](https://sterlingnorth.partners/how-we-work#how-we-work-method) - [How pricing works](https://sterlingnorth.partners/how-we-work#how-we-work-pay) - [How we operate](https://sterlingnorth.partners/how-we-work#how-we-work-ourselves) #### Tools - [Scope it yourself](https://sterlingnorth.partners/scope?hsLang=en) - [The case for your department](https://sterlingnorth.partners/keep-up#keep-up-case) - [Size the firepower](https://sterlingnorth.partners/go-faster#go-faster-firepower) - [Define your ambition](https://sterlingnorth.partners/stay-in-control#stay-in-control-ambition) #### Company - [The firm](https://sterlingnorth.partners/firm?hsLang=en) - [Contact](https://sterlingnorth.partners/contact?hsLang=en) - [Careers](https://sterlingnorth.partners/careers?hsLang=en) - [Privacy policy](https://sterlingnorth.partners/privacy-policy?hsLang=en) [Book a strategy call](https://sterlingnorth.partners/talk?hsLang=en)[All case studies](https://sterlingnorth.partners/cases?hsLang=en)[All resources](https://sterlingnorth.partners/resources?hsLang=en) [+1 (438) 808-6929](tel:+14388086929)[info@sterlingnorth.partners](mailto:info@sterlingnorth.partners)[LinkedIn](https://www.linkedin.com/company/sterling-north-partners) © 2026 Sterling North Partners Inc. 360-03, 55 rue de Louvain Ouest, Montreal, Quebec H2N 1A4. 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