Case studies

Departments that work differently now.

Real departments, real numbers, measured on the client's own reporting rather than on ours. Client work is confidential by default, so most cases are described by industry and function. There is at least one here for every situation.

60%
of the company licensed and trained
Construction and real estate
Start

What getting started properly looks like

Tender-driven, where winning the mandate and executing it both decide the year. Sixty percent of the company licensed and trained. Fluency for the executives deciding, guardrails and policy, a diagnostic on the estimation and RFP response departments, and an aspiration with the first cases chosen to prove it.

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10-15K
hours a year found, in a department of roughly 25,000
Industrial manufacturer
Keep up

An estimation team that can bid on everything it wants to

An estimating department at capacity, in a business won through bidding. The diagnostic counted ten to fifteen thousand hours a year against the department's own volumes, two to three times what leadership had hoped for, and the build is deploying against it now.

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50%+
of the coordination work off the team, on thousands of containers a year
Lamour, inbound freight
Keep up

A logistics team that stopped chasing suppliers

Thousands of inbound containers a year and a team spending its whole week on coordination. A digital coordinator now owns the container lifecycle from supplier outreach to warehouse arrival. Includes the video.

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4 days
to classify the remaining 100,000+ parts of a 120,000-part program, unblocking a plan that was a year away by hand
Aerospace manufacturer
Go faster

A year of classification work, cleared in a week

A new aircraft program arrived with one hundred and twenty thousand parts, and every one of them had to be classified before anyone could say which plant would make what, so no manufacturing plan existed at all. Two months of hand classification had cleared somewhere between ten and twenty thousand, and no amount of hiring was going to close the rest.

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50%+
portal usage in seven weeks, close to double, across 100,000 patients
Medical clinic network
Go faster

The thing was built. Nobody was using it.

A patient portal that already existed, already worked and had been paid for, with adoption stuck at about a third. The blocker was one manual step: linking each new profile to a record, by name, across a hundred thousand patients.

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5→1
tools reconciled by hand, replaced by one record with every version kept
High-growth technology company
Stay in control

The discipline was there. Nothing was joining it up.

A well-run operating framework spread across five disconnected tools, with the same figure appearing in several of them under two different definitions. A clerk that reads the sources, keeps one record and writes nothing without approval.

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40
leadership measures standardized across seven departments and three plants
High-growth manufacturer
Stay in control

Three sites, three ways of counting, one baseline

Forty leadership measures across seven departments and three plants, each site calculating them differently or not at all. Nothing central can be managed, or proved, until the numbers mean one thing.

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Could this be your department?

Every one of these started with a process map, not a software choice. If your team is buried in coordination work, that is where the conversation begins.

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